Customer Satisfaction Survey
First Name
Last Name
Phone Number
Email Address
Service Case Number (If Available)
1. What was the nature of your call?
2. If you requested service via the toll free customer support line how would you describe your wait time until a customer support rep. answered your call?
3. Was the customer support rep. knowledgeable on the product(s) you were calling about?
4. Was the customer support rep. courteous?
5. Was your service issue resolved in a timely manner?
6. Was it easy to schedule your service call?
7. Was the service technician on time for your service call?
8. Did the service technician complete the job properly / to your satisfaction?
9. How would you rate your overall service experience?
10. Additional Comments